Returns & Exchange

Our approach

We want you to love what you hang on your wall. If something isn't right, we'd rather make it easy to fix than make you argue your case.

The policy

You have 14 days from the date of delivery to request a refund or exchange.

• Item arrived damaged or faulty? Email us a couple of photos showing the damage, along with your order number, and we'll process a full refund or send a replacement, whichever you'd prefer.
• Changed your mind? Because each piece is made to order rather than pulled from stock, we handle change-of-mind requests on a case-by-case basis. Get in touch and we'll talk it through.

Where a return is agreed, the item will need to be shipped back to us. [Return address and process to be confirmed, we'll add specifics here once finalised.]

Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.