Privacy Policy

Last updated: 13.07.2026

1. Who we are

This policy explains how Folk & Shepherd (operated by Ryan Knight LTD, 1 Yorke Gardens) collects, uses, and protects your personal data when you use our website or place an order with us. We're the data controller for the information described below.

2. What we collect

  • Order information: name, delivery and billing address, email, phone number, and payment details (processed securely by our payment provider; we do not store full card details ourselves).
  • Account information: if you create an account, your name, email, and order history.
  • Communications: anything you send us via email, contact forms, or customer service.
  • Technical information: IP address, browser type, and site usage data, collected automatically via cookies and analytics tools (see below).

3. How we use it

  • To process and fulfil your orders, including passing necessary details to our production and shipping partners
  • To communicate with you about your order
  • To respond to enquiries, returns, and customer service requests
  • To send marketing communications, where you've opted in; you can unsubscribe at any time
  • To improve our website and understand how it's used
  • To meet our legal and accounting obligations

4. Who we share it with

We share order information with the third parties necessary to fulfil your order, including:

  • Production and fulfilment partners, to print and ship your order
  • Payment processors, to handle transactions securely
  • Shopify, as our e-commerce platform provider
  • Analytics and marketing tools, where applicable, Google Analytics, Meta Pixel.

We do not sell your personal data.

5. Cookies

Our website uses cookies to keep your basket working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.

6. Your rights

If you're in the UK or EU, you have rights under UK GDPR / EU GDPR including the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, email hello@folkandshepherd.com.

7. Data retention

We retain order and account data for as long as necessary to fulfil the purposes described above and to meet our legal and accounting obligations, after which it is securely deleted.

8. Contact and complaints

Questions about this policy can be sent to hello@folkandshepherd.com. If you're unhappy with how we've handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or your local data protection authority.